Privacy Policy

This policy explains how MelodyAI (“MelodyAI”, “we”, “us”) collects and uses personal information when you use this website and our Discord-based service. We are the controller of that information under UK data protection law.

What we collect

On this website:

• Technical data such as IP address, browser type and the pages you visit, which our hosting provider may log. The website has no accounts, no forms and no tracking cookies.

When you use the service:

• Your Discord user ID and username, and any messages you send to our bot or team.
• Purchase details, such as which plan and extras you bought and confirmation of payment from our payment provider. We do not receive or store your full card details.
• Login details for third-party homework platforms that you choose to add. These are stored encrypted.
• Usage records, such as when sessions start and finish, which platform was used and task progress.

How we use it

• To provide the service you asked for, including running sessions on the accounts you add.
• To take payment, prevent fraud and keep our records.
• To give support and answer your messages.
• To keep the service secure and prevent abuse.
• To meet our legal obligations.

Our legal bases

We rely on contract (to provide what you bought), legitimate interests (security, preventing abuse, improving the service), legal obligation (such as accounting records) and consent where it is needed.

Who we share it with

We do not sell personal information. We share it only with:

• Our technology provider, Solarais, which operates the underlying bot and stores encrypted login details on our behalf.
• Our payment provider, to take and confirm payments.
• Discord, which hosts the community and bot interface under its own privacy policy.
• Our hosting provider for this website.
• Authorities or advisers where the law requires it.

Saved logins

Only add logins for accounts that you own or have permission to use. You can ask us to remove a saved login at any time, or remove it yourself where the bot allows. Saved logins are stored encrypted and access to them is restricted.

International transfers

Some of our providers may process information outside the UK. Where they do, we rely on appropriate safeguards required by UK law.

How long we keep it

We keep saved logins until you remove them or your access ends. Usage records are kept only as long as needed to run and support the service. Purchase records are kept as required for accounting, typically up to six years.

Security

We store login details encrypted and limit who can access them. No system is perfectly secure, so please use unique passwords and tell us straight away if you think your account has been affected.

Young people

The service is not for children under 13. If you are under 18, you should have a parent or guardian’s permission to use it and to buy anything. We take particular care with the information of young people.

Your rights

You may have the right to access, correct, delete, restrict or object to our use of your information, and to ask for a copy of it. To use these rights, contact us. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

Questions about this Privacy Policy? Use our Contact page or ask in our Discord.

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