Refund Policy

This policy explains refunds for MelodyAI purchases. It sits alongside your legal rights as a consumer, which it does not reduce.

Cancelling within 14 days

If you buy online, you generally have 14 days to cancel. If you start using the service within that time, we may deduct a fair amount for what you have already used. Once a service has been fully provided, the right to cancel no longer applies.

If something is wrong

If the service is faulty, not as described or not provided with reasonable care and skill, you are entitled to have it put right, or to a price reduction or refund, in line with the Consumer Rights Act 2015.

Monthly plan

You can stop at any time so that you are not charged again. We do not usually refund a part-used month unless the service was faulty or not as described.

Lifetime plan

Lifetime is a one-off payment for access for as long as the service is offered. It is covered by the 14-day and fault rules above.

Extras

Concurrent solving and Unlocked slots are one-off purchases. Once unlocked they are not usually refundable, unless they are faulty or not as described.

When we may refuse

We may refuse a refund where access was ended because of a breach of our Acceptable Use Policy.

How to ask

Contact us through our Discord or Contact page with your Discord username and details of your purchase. If a refund is agreed, we return it to your original payment method, normally within 14 days.

Contact

Questions about this Refund Policy? Use our Contact page or ask in our Discord.

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